Effective Date: October 28, 2025
At 24hr Handyman (“we,” “us,” “our”), we respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://24hrhandyman.com (the “Site”), contact us, or use our handyman services, including SMS messaging.
1. Information We Collect
We collect:
- Contact Info: Name, phone number, email, address when you request a quote or schedule service.
- SMS Data: Your mobile number when you opt in to receive text messages.
- Usage Data: IP address, browser type, pages visited (via cookies).
- Service Data: Details about your project or repair needs.
2. How We Use Your Information
We use your data to:
- Schedule and confirm appointments via SMS or email.
- Provide service updates, reminders, and support.
- Improve our operations and prevent fraud.
- Comply with legal requirements.
SMS messages are sent only with your consent and may include appointment confirmations, arrival alerts, or service updates.
3. Sharing Your Information
We do not sell, rent, or share your personal information for marketing purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
We only share data with:
- Service Providers (e.g., Twilio for SMS delivery, payment processors) under strict confidentiality.
- Subcontractors (handymen) only as needed to perform your job.
- Legal Authorities when required by law.
4. SMS Consent & Opt-Out (TCPA/CTIA Compliant)
By providing your phone number and opting in (e.g., checking a box or texting a keyword), you consent to receive SMS from 24hr Handyman.
- Message Frequency: Varies (e.g., 1–5 messages per service).
- Message & Data Rates May Apply.
- To Opt Out: Reply STOP to any message.
- For Help: Reply HELP or call 910-901-3337.
- Carriers are not liable for delayed or undelivered messages.
You may also email james@24hrhandyman.com to manage preferences.
5. Cookies & Analytics
We use cookies for Site functionality and Google Analytics. You can disable cookies in your browser.
6. Data Security
We use industry-standard safeguards (encryption, access controls) to protect your data. No method is 100% secure.
7. Your Rights
- Request access, correction, or deletion of your data.
- Opt out of communications at any time.
- California residents: We do not sell your data (CCPA opt-out not applicable).
8. Children’s Privacy
We do not knowingly collect data from children under 13.
9. Changes to This Policy
We may update this policy. Changes will be posted here with a new effective date.
10. Contact Us
Email: james@24hrhandyman.com Phone: 910-901-3337 Address: Wilmington, NC